Category: Technology
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How To Protect Your Business From Ransomware Attack

As an ISO27001 accredited business, we live, breathe, and sleep global standards when it comes to information security. Part of our commitment to protecting our customers data involves alerting and educating businesses just like yours; we want to help your business avoid financial and reputational damage, by keeping your information secure.   This article focuses on ransomware, which continues to see record growth throughout 2017. In May this year reports broke of the largest outbreak we’ve seen yet. Both the UKs biggest hospital group and and Spain’s largest telecoms companies were victims of an attack which reached 150 countries. Read on for guidance on what to look out for, current state of play, prevention and recovery.   How to spot a ransomware attack   Most commonly, a ransomware attack will enter your company’s network appearing as an email attachment. The content might ask you to “act quickly”, or to make

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ICO Information Rights Strategic Plan

With GDPR just seven months away, consumers are less concerned about the exact details, or what kind of legislation may follow it. The burning questions seem to be whether their data is properly protected, who will be holding businesses accountable, and what privacy rights they possess. As a regulator of all of this, the ICO needs to be consistent and continuous when it comes to giving relevant information: ie, listening to the concerns of the consumer and being able to provide answers. Seeing the impending changes brought about by GDPR as a powerful opportunity to have a positive and direct impact on public trust, the ICO have issued a new Information Rights Strategic Plan. Rather than being about procedures, policies, or paperwork, it focuses more on how businesses can make a difference to the trust people have in what happens to their personal data.   For anyone engaging in the

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Artificial Intelligence vs The Human Touch

AI has come a long way since the term was first coined by Stanford professor John McCarthy in 1956. Gartner predicts that by 2020, 85% of customer service interactions will be powered by AI bots. Even sooner than that, Gartner says in less than two years-time digital assistants will be able to mimic human chat. That not only includes listening and speaking, we’re talking conversing with a sense of history, present-moment context, varying tone and an awareness of timing. They’ll “know you” and recognise your face, just as a friend would. Freaking out yet? Rewind back to current day. In today’s world, although chatbots have been around for years and seem to be advancing extremely quickly, the limitations are prevalent. Since Facebook Messenger’s WeChat debuted at its F8 developers conference last April 2016, tests report that the technology “could fulfil only about 30% of requests without human agents.” To add

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IZEN Launches WhatsApp For Customer Comms

We’re pleased to announce that we’re now including WhatsApp as another way for you to get in touch with us. If you’d like real-time communication, rapid responses, and 24/7/365 availability, connect with us by sending a message to our new number: 07474 070 585. Please add your name, email address, and company, and we’ll add you to our communications list. Why We’re Using It We recognise that many our customers prefer to, and already use WhatsApp, as a communication platform across Europe and the USA. As one of the most popular mobile apps worldwide, WhatsApp today has more than 1.2 billion monthly active users. In 2018, instant messaging apps like WhatsApp are forecasted to make up 75% of all mobile messaging traffic – ahead of SMS, email and other mobile messaging options. We’re hugely excited to be able to offer this as a communication platform to our customers. The Benefits

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